One Call Transfer Center

Mercy Medical Center-Des Moines is committed to making the One Call Transfer process as easy as possible for our clients. Recently, the following changes were made to the process:

1. If any specialty services refuses an outlying ED patient, it will automatically be redirected to our ED physician for acceptance.
2. Any pediatric patient in an outlying ED will automatically be accepted to our ED. You will be connected to the Mercy Ped’s ED charge nurse for report.
3. We have also included the Mercy ED charge nurse cell phone to the transfer center for back up when you are calling nurse to nurse. This should relieve extended delays in nurse to nurse communications.

Please remember to call the One Call Transfer Center with your patient transfer needs at 877-886-3729 (877-88-MERCY) or 515-643-8580 (x38580). There is no need to contact Mercy admitting or individual physicians. The One Call Transfer Center will manage each piece of the transfer process for you.

For questions, comments or concerns about the One Call Transfer Center, please contact Dan Keough at (515) 401-0399.

Cardiac Protocols	Stroke Protocols	Pediatric Protocols
Susan Johnson Brown, RN, MSN Cardiovascular Specialist/ Level I MI Director Iowa Heart Center and Mercy Phone: (515) 643-2470 Cell: (515) 249-2596 Cardiac - Level One STEMI Transfer Form (PDF)* Level One Protocol (PDF)*	Theresa Hamm, RN Stroke Team Coordinator Mercy Ruan Neuroscience Center Phone: (515) 358-0048 Cell: (515) 883-0161 Stroke Transfer Form (PDF)* Acute Stroke Transfer Protocol (PDF)* Administration of rtPA (Activase) (PDF)* Alteplase 3 to 4 (PDF)* Algorithm for Acute Stroke (PDF)* Intravenous Exclusions (PDF)* Nursing Bedside Swallowing Screen (PDF)*	Jeri Babb, RN, MSN, CEN, CCRN Emergency Services Director Mercy Children's Center, Children's Emergency Center Office Phone: (515) 643-2664 Department Phone: (515) 247-3292 Pediatric Transfer Form (PDF)* Pediatric ER Protocol (PDF)* Pediatric Medicine Protocol (PDF)* Pediatric Intensive Care (PDF)*
Trauma Protocols	Vascular Protocols	Pharmaceutical Information
Jennifer Platz, RN, MSN, CCRN, CEN Emergency and Trauma Services Trauma Program Manager Phone: (515) 643-2555 Cell: (515) 229-3711 Trauma Transfer Form (PDF)*	Vascular Acute Limb Ischemia Transfer Form (PDF)* Vascular Aortic Rupture or Dissection Transfer Form (PDF)*	Level 1 Heart Attack Orders Thrombolytic Therapy Orders for Acute Stroke Heparin Orders - Standard Dose Heparin Orders - Low Dose